Returns & Exchanges
At HMNS, we want you to find your signature scent with complete confidence. If your fragrance isn't the perfect match, you can return or exchange your purchase within 14 days of delivery provided the product remains in its original, sealed condition.
Initiate Your Request
Contact our dedicated concierge team via the support portal with your order number and the reason for your return.
Secure Packaging
Place the item back in its original HMNS box and outer shipping carton to ensure the glass bottle is protected during transit.
Ship It Back
Affix the provided prepaid shipping label and drop off the package at any authorized courier location.
Quality Inspection & Refund
Once our team verifies the product's integrity, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing